Community Futures Shuswap is committed to providing exceptional customer care. In the event you as a client believe that the service or treatment you have received is less than acceptable, you have the right to make a formal complaint.

Any client wishing to make a formal complaint concerning service or treatment needs to follow this process:

Submit the complaint in writing to the Executive Director, or, if the complaint is concerning the Executive Director, to the Chairperson of the Board.

Within one week of receipt of the complaint, the Executive Director or the Chairperson of the Board will address the received complaint, and initiate a resolution process if required.

If a complaint cannot be resolved in a timely manner by the Executive Director, then he or she will report the situation to the Board, who will consider further actions required.

The Board of Directors meets on a monthly basis, it is therefore expected that should a complaint require the full attention of the Board of Directors, that a response from the Board of Directors will be forthcoming within 6 weeks of receipt of the complaint.

Please note that the Board of Directors does not receive complaints verbally, any and all complaints or service concerns must be submitted in writing.

The Board of Directors respectfully requests that complaints must be submitted in writing to the attention of the Executive Director or Chair of the Board of Directors.